Shipping Policy
We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.
1. Order Processing
- Orders are usually processed within 1–3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Processing time may vary during sales, festive seasons, or high-order periods.
2. Shipping Time
Estimated delivery timelines:
- Metro Cities: 3–7 business days
- Other Cities & Towns: 5–10 business days
- Remote Areas: Delivery may take longer depending on courier availability
Delivery timelines are approximate and may vary due to:
- Weather conditions
- Courier delays
- Public holidays
- Unexpected logistical issues
3. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping may be available on selected products or minimum order values.
4. Order Tracking
Once your order is shipped, tracking details will be shared through email or SMS (if available).
Customers can use the tracking information to monitor shipment status.
5. Incorrect Address
Please ensure that the shipping address and contact details are accurate while placing the order.
We are not responsible for delivery issues caused by:
- Incorrect address
- Wrong phone number
- Incomplete delivery details
Additional shipping charges may apply for re-delivery.
6. Delayed or Lost Shipments
While we work with reliable courier partners, delays may occasionally occur.
If your order is significantly delayed or lost in transit, please contact customer support for assistance.
Customer Support Email: rahulgroupindia@gmail.com
7. Delivery Attempts
Courier partners may attempt delivery multiple times. If the customer is unavailable, the package may be returned.
In such cases:
- Re-shipping charges may apply
- Refunds may be processed after deducting shipping and handling costs
8. Damaged Packages
If the package appears damaged at the time of delivery:
- Do not accept the package if heavily damaged
- Take photos immediately
- Contact customer support within 48 hours
9. Service Availability
Shipping services are subject to courier partner coverage and serviceability in your area.