Return & Refund Policy
Thank you for shopping with us. We aim to provide high-quality Makeup, Hair Accessories, Beauty Products, Fashion Accessories, and many more lifestyle products. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
You may request a return if:
- The product received is damaged, defective, or incorrect.
- The product is unused, unopened, and in its original packaging.
- The return request is raised within 7 days of delivery.
Products must include:
- Original packaging
- Tags and labels
- Invoice or proof of purchase
2. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable and non-refundable once opened or used:
- Makeup products
- Cosmetic items
- Beauty tools
- Personal care products
- Used hair accessories
- Clearance or sale items
- Gift cards
Returns may also be rejected if:
- The item is damaged by the customer
- Packaging is missing
- Product shows signs of use
3. Damaged or Wrong Products
If you receive a damaged, missing, or incorrect item, please contact customer support within 48 hours of delivery with:
- Order number
- Product photos
- Packaging images
Customer Support: rahulgroupindia@gmail.com
After verification, a replacement or refund will be processed.
4. Refund Process
Once the returned item is received and inspected:
- Approved refunds are processed within 5–7 business days
- Refunds are issued to the original payment method
- COD orders may be refunded through bank transfer or UPI
Refund processing time may vary depending on banks or payment providers.
5. Exchange Policy
Exchanges are available only for:
- Defective items
- Wrong products received
- Size issues (if applicable)
Exchange requests are subject to stock availability.
6. Cancellation Policy
Orders can be cancelled before dispatch. Once shipped, cancellation requests may not be accepted.
7. Return Shipping
- Customers may need to bear return shipping charges unless the error is from our side.
- In certain cases, pickup service may be arranged depending on location availability.
8. Contact Information
For any return, refund, exchange, or support-related queries, contact:
Customer Support Email: rahulgroupindia@gmail.com
We are committed to resolving customer concerns as quickly as possible.